"How To Select the Right Service "
All Building Service Contractors are
not the same. Unfortunately, many people perceive janitorial
work as "easy" and that the only distinguishing factor among
contractors is price. Think again!
Usually, it's not until you've had a bad experience with
the service you've received
that you discover what professionalism in the janitorial
field really means.
The following guidelines will help ensure that your selection
process is objective and thorough.
Guidelines to Select a Quality Contractor
Determine if the contractor has experience in maintaining
buildings of similar size,
density, and nature to yours and has the resources to do
so.
Ask for proof of insurance to existing state and federal
labor regulations.
Is the contractor's insurance company financially sound
and rated. Also, insure that your contractor is bonded.
Ask if employees are required to complete a proper employment
application,
criminal record checks, and undertake a drug screen.
Define Your Cleaning Expectations and Needs
Cleaning specifications are written guidelines that identify
your building maintenance requirements.
Communicate your priorities and the building's specific
maintenance problems carefully to
ensure your expectations will be met
► Indicate
the amount of cleanable square footage
► Indicate the number of persons
occupying the building on a daily basis
► Indicate the number of restrooms
► Indicate whether expendable
supplies (tissue paper, paper towels, etc) are supplied
by the contractor or supplied by your company
Proposal Package Essentials
The proposal package you receive from your service contractor
should address the following 5 essentials:
Level of cleaning and appearance that must be maintained
in your building.
► Specifications on the cleaning
tasks needed in every area of your building time of each
task: daily, weekly, monthly, etc.
► Expectations regarding the
contractor's supervision requirements.
► Ask for the number of supervisors
and managers on duty and in the building during office hours.
► Does the contractor have
a direct response program for emergencies? Request details.
The Service Agreement, including
these details:
► Cleaning specifications
- the time period the contract is in effect
► the bid / contract price
- the renewal period
► Cancellation clause - invoicing
and payment procedures
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